A GenAI-powered avatar serving 24/7, before and after the sale.
NiSA is a next-generation, GenAI-powered service avatar that handles every pre- and post-sale interaction in natural language. Integrated with your business rules and core platform, it serves 24/7 across chat, mobile and call-centre channels in text, voice and avatar-video formats — delivering a human-like experience at every touchpoint, from sales advisory to policy and claims queries.
GenAI-powered, human-like natural-language interaction
Pre-sale advisory and post-sale support
24/7 service across chat, mobile and call centre
Text, voice and avatar-video formats
Capabilities
Sales Support
GenAI-powered, omnichannel advisory across sales journeys.
After-Sales Service
Omnichannel post-sale support integrated with the core platform.
Omnichannel
Seamless experience across chat, mobile and call-centre channels.
Multi-format
Supports text, voice and avatar-video formats.
An insurer with heavy digital-channel sales
Customer ServiceChallenge
Call-centre load and after-hours demand lengthened response times and hurt customer satisfaction.
Solution
NiSA was integrated into web, mobile and voice channels for pre-sale advisory and post-sale support.
Ready to transform your insurance operations?
Meet our team and see JSure applied to your own processes.
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